Custom 2.5" Photo Magnets

Returns & Refunds Policy

Due to our photo magnets being custom and made just for you, we've outlined our return and refund policy below;

 

Custom and Personalised Items

All of our photo magnets are created using the images and details you provide. For this reason, we do not offer refunds or exchanges for change of mind once an order has been placed. This includes;

• Uploading the wrong photo
• Change of mind
• Deciding you no longer want the item

Please make sure you triple check that you are uploading the correct photo. If you do upload the incorrect photo, email us immediately so that we can try and rectify the situation before your order is made. 

 

Damanged or Faulty Items

If your order arrives damaged or faulty, we're here to help!

Please contact us within 7 days of recieving your order and include;

• Order Number
• A clear photo of the issue
• A brief description of the problem

If the issue is confirmed by our team, we will offer;

• A replacement item, or
• A refund, where appropriate 

Incorrect Orders

If we've made a mistake with your order, we will fix it at no extra cost to you. 

Once your order has been shipped, The Gifty Girls is not responsible for delays or lost parcels caused by the postal service.

If your parcel is lost in transit, please contact us and we will assist you in lodging an enquiry with the courier. 

Image Quality Responsibility

We print exactly what is supplied. Refunds or replacements cannot be offered for;

• Low-resolution images
• Blurry or pixelated photos
• Photos that appear darker or different in print due to screen settings

We recommend uploading high-quality, well-lit photos for the best results. If you have any concerns on whether the photo you have will print well, please send us a message! One of our co-owners is a photographer herself and will be able to assist with any image questions!